You will receive two calls from our office prior to your surgery.
We are always available to answer your questions or find the answers for you, and we encourage you to tell us if there is anything you do not understand or if you would like us to explain something in more detail.
Unless otherwise instructed by our nurses, we recommend that you arrive at Muskegon Surgery Center one hour before your scheduled appointment time to allow for registration and a nursing evaluation, which will include a detailed review of your medical history as well as any medicines you are currently taking. You will also be asked to sign consent forms to administer anesthesia and to perform your surgical procedure.
If your physician has given you medical records or other documents related to your surgery, please bring them with you.
On the day of surgery, wear comfortable clothing that can be easily removed. Do not wear jewelry other than a simple ring or watch. If you wear contacts, bring a lens box and your glasses.
Please bring your driver’s license and your current insurance card with you. If you do not have a driver’s license another form of photo identification will be required.
Please bring all of your medications with you in their original containers.
If you are taking any medications, including pain pills, you should take them as instructed by your physician. However, drink only a small sip of water if you need to take medication within four hours of your arrival time. If your medications include blood thinners, you will need to discuss this with your surgeon prior to your surgery. Please call us at 231-733-7800 if you have not discussed blood thinners with your surgeon before the day of your surgery.
If you are pregnant or could possibly be pregnant, please notify us immediately upon arrival. Taking several different medications and/or the use of radiation may harm your developing fetus.
It is important to have at least one person accompany you when you come for surgery, but please remember that space is limited and other people will also be waiting for patients.
Following your procedure, Muskegon Surgery Center nursing staff will review your discharge instructions with you and those who accompany you to the center. You will also receive a copy of these instructions to take home. You should take this opportunity to ask any questions regarding your post-discharge and recovery care.
For the public’s safety as well as your own, Muskegon Surgery Center requires you to have someone drive you home after surgery unless your surgeon and the management have pre-approved other arrangements. Some procedures, anesthesia and medications may impair your ability to drive safely for a period of time following surgery. If you do not have a ride, or if your physician and Muskegon Surgery Center management have not given prior approval to drive yourself or take public transportation, your appointment will be cancelled.
You should have a responsible person stay with you after surgery, including the first night after you return home.
If you feel you have an emergency after you return home, you should immediately call your physician’s office or go to the hospital emergency room.
Costs for surgical services other than your deductible, co-pay and/or co-insurance are usually covered by most healthcare plans. We will submit claim forms directly to all third party payors on your behalf; however, we expect you to work directly with your carrier to have your claim addressed.
All deductibles and co-pays are due the day of your surgery. We will contact you in advance to notify you of the amount due.
This amount is an estimate only based on the surgical procedure that your surgeon has scheduled for you. The actual cost of your surgery depends on the exact procedure(s) done in the operating room and any implants used.
Your payment to Muskegon Surgery Center is for the facility fee only. You will receive separate bills for surgeon services, anesthesia, lab services, durable medical equipment such as crutches and slings, and diagnostic services, as applicable.
Our office personnel are happy to answer questions regarding charges and/or payment, and will work with you to make payment arrangements before your surgery. To speak with one of our insurance specialists please call us now at 231-332-3014. You may also contact us via e-mail at: email@example.com
We accept MasterCard, VISA and Discover Card as well as payment in cash or by check.
PATIENTS and/or PATIENT REPRESENTATIVES should contact the Office of the Medicare Beneficiary Ombudsman. www.cms.hhs.gov/center/ombudsman.asp or the State of Michigan Representative if they have a concern or complaint.
Anyone may file a complaint against a licensed or certified health care facility by:
Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Community and Health Systems – Health Facility Complaints
P.O. Box 30664
Lansing, MI 48909 Fax: 517-241-0093