Patient Information

We strive to create a comfortable experience for our patients

Pre-Admission Information

You will receive two calls from our office prior to your surgery.

Our clinical staff will contact you to review:

  • your current health status
  • past surgeries
  • prescription/non-prescription meds you are currently taking
  • pre-operative instructions, including what to bring/not bring the day of your surgery
  • confirmation that someone will be available to drive you home after your surgery
  • confirmation that a responsible adult will be with you for at least 24 hours after you return home from your surgery
  • identify any special needs you may have

Our business office will also call to:

  • verify your name, address, date of birth, etc.
  • review your insurance information
  • review your deductible/co-pay options

We are always available to answer your questions or find the answers for you, and we encourage you to tell us if there is anything you do not understand or if you would like us to explain something in more detail.

The Day Before Your Surgery

  • Please bathe or shower the night before or the morning of surgery to minimize the risk of infection.
  • You should also brush your teeth, but do not swallow any water.
  • Please refrain from smoking after midnight the night before surgery.
 
 
 
 

The Day of Surgery

The Day of Your Surgery

Unless otherwise instructed by our nurses, we recommend that you arrive at Muskegon Surgery Center one hour before your scheduled appointment time to allow for registration and a nursing evaluation, which will include a detailed review of your medical history as well as any medicines you are currently taking. You will also be asked to sign consent forms to administer anesthesia and to perform your surgical procedure.

If your physician has given you medical records or other documents related to your surgery, please bring them with you.

On the day of surgery, wear comfortable clothing that can be easily removed. Do not wear jewelry other than a simple ring or watch. If you wear contacts, bring a lens box and your glasses.

Please bring your driver’s license and your current insurance card with you. If you do not have a driver’s license another form of photo identification will be required.

Please bring all of your medications with you in their original containers.

If you are taking any medications, including pain pills, you should take them as instructed by your physician. However, drink only a small sip of water if you need to take medication within four hours of your arrival time. If your medications include blood thinners, you will need to discuss this with your surgeon prior to your surgery. Please call us at 231-733-7800 if you have not discussed blood thinners with your surgeon before the day of your surgery.

If you are pregnant or could possibly be pregnant, please notify us immediately upon arrival. Taking several different medications and/or the use of radiation may harm your developing fetus.

It is important to have at least one person accompany you when you come for surgery, but please remember that space is limited and other people will also be waiting for patients.

Discharge and Returning Home

Discharge and Returning Home

Following your procedure, Muskegon Surgery Center nursing staff will review your discharge instructions with you and those who accompany you to the center. You will also receive a copy of these instructions to take home. You should take this opportunity to ask any questions regarding your post-discharge and recovery care.

For the public’s safety as well as your own, Muskegon Surgery Center requires you to have someone drive you home after surgery unless your surgeon and the management have pre-approved other arrangements. Some procedures, anesthesia and medications may impair your ability to drive safely for a period of time following surgery. If you do not have a ride, or if your physician and Muskegon Surgery Center management have not given prior approval to drive yourself or take public transportation, your appointment will be cancelled.

You should have a responsible person stay with you after surgery, including the first night after you return home.

If you feel you have an emergency after you return home, you should immediately call your physician’s office or go to the hospital emergency room.

 
 
 
 

Additional Information for Patients

Costs for surgical services other than your deductible, co-pay and/or co-insurance are usually covered by most healthcare plans. We will submit claim forms directly to all third party payors on your behalf; however, we expect you to work directly with your carrier to have your claim addressed.

All deductibles and co-pays are due the day of your surgery. We will contact you in advance to notify you of the amount due.

This amount is an estimate only based on the surgical procedure that your surgeon has scheduled for you. The actual cost of your surgery depends on the exact procedure(s) done in the operating room and any implants used.

Your payment to Muskegon Surgery Center is for the facility fee only. You will receive separate bills for surgeon services, anesthesia, lab services, durable medical equipment such as crutches and slings, and diagnostic services, as applicable.

Our office personnel are happy to answer questions regarding charges and/or payment, and will work with you to make payment arrangements before your surgery. To speak with one of our insurance specialists please call us now at 231-332-3014. You may also contact us via e-mail at: insurance@muskegonsurgerycenter.com

We accept MasterCard, VISA and Discover Card as well as payment in cash or by check.

Muskegon Surgery Center Patient's Bill of Rights

  • The PATIENT has the right to be treated with consideration, respect, and dignity.
  • The PATIENT and/or the PATIENT REPRESENTATIVE has the right to be fully informed about a treatment or procedure and the expected outcome before the procedure is performed and in terms that he/she can understand. The PATIENT has the right to know the person or persons responsible for coordinating their care. If not medically advisable to give information to the patient, the information shall be made available to an appropriate person in the patient’s behalf.
  • If a patient is adjudged incompetent under applicable state laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under state law to act on the patient’s behalf. If a state court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law.
  • The PATIENT has the right to receive from the physician enough information so that he/she may understand the services being rendered in order to sign the informed consent.
  • The PATIENT has the right to be free from any act of discrimination or reprisal. The PATIENT has the right to change their provider if other qualified providers are available. The PATIENT has the right to refuse treatment and to be informed of the consequences of his/her actions.
  • The PATIENT has the right to personal privacy and the privacy of any information or treatment concerning his/her own medical care.
  • The PATIENT has the right to be informed of any persons other than routine personnel that would be observing or participating in his/her treatment and to refuse that observation and/or participation.
  • The PATIENT has the right for all medical records to be treated as confidential and given the opportunity to approve or refuse their release unless it would cause a negative outcome in the continuation of medical care.
  • The PATIENT has the right to information concerning the facility to which he/she may have to be transferred. The facility, that the patient is to be transferred to, must give approval prior to the patient transfer.
  • The PATIENT has the right to know if any research will be done during his/her treatment and has the right to refuse it.
  • The PATIENT has the right to expect care and service delivered in a safe setting from Muskegon Surgery Center. The patient has a right to be free from all forms of abuse or harassment.
  • The PATIENT has the right to be informed of the mechanism by which he/she will have continuing health care following discharge from Muskegon Surgery Center.
  • The PATIENT has the right to examine and receive an explanation of their bill, regardless of the source of payment. The PATIENT has the right to know, in advance, the estimated fees for services.
  • The PATIENT has the right to know what Muskegon Surgery Center Rules and Regulations apply to his/her conduct as a patient.
  • The PATIENT has the right to make suggestions, comment, or voice grievances about their care or treatment at Muskegon Surgery Center. Please contact Julie Greene, CEO, 1-231-332-3001, 1400 Mercy Drive, Muskegon, MI, 49444

Other contacts:

PATIENTS and/or PATIENT REPRESENTATIVES should contact the Office of the Medicare Beneficiary Ombudsman. www.cms.hhs.gov/center/ombudsman.asp or the State of Michigan Representative if they have a concern or complaint.

Anyone may file a complaint against a licensed or certified health care facility by:

  • Submitting the BCHS Online Complaint Form on the Internet at www.michigan.gov/LARA by clicking “Community & Health Systems, then Health Facilities” (button in left-hand column), “File a Complaint” (button in the center of page),
  • Completing and mailing a Health Facility Complaint Form (BCHS-361)
  • Submitting a letter with at least the required complaint information shown above,
  • Calling the toll-free Complaint Hotline at 1-800-882-6006 to file an oral complaint or with questions.

Mail written complaints to:

Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Community and Health Systems – Health Facility Complaints
P.O. Box 30664
Lansing, MI 48909 Fax: 517-241-0093