Patient Bill of Rights

MUSKEGON SURGERY CENTER PATIENT’S BILL OF RIGHTS

  • The PATIENT has the right to be treated with consideration, respect, and dignity.
  • The PATIENT and/or the PATIENT REPRESENTATIVE has the right to be fully informed about a treatment or procedure and the expected outcome before the procedure is performed and in terms that he/she can understand.  The PATIENT has the right to know the person or persons responsible for coordinating their care.  If not medically advisable to give information to the patient, the information shall be made available to an appropriate person in the patient’s behalf.
  • If a patient is adjudged incompetent under applicable state laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under state law to act on the patient’s behalf.  If a state court has not adjudged a patient incompetent, any legal representative or surrogate designated by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law.
  • The PATIENT has the right to receive from the physician enough information so that he/she may understand the services being rendered in order to sign the informed consent.
  • The PATIENT has the right to be free from any act of discrimination or reprisal.  The PATIENT has the right to change their provider if other qualified providers are available. The PATIENT has the right to refuse treatment and to be informed of the consequences of his/her actions.
  • The PATIENT has the right to personal privacy and the privacy of any information or treatment concerning his/her own medical care.
  • The PATIENT has the right to be informed of any persons other than routine personnel that would be observing or participating in his/her treatment and to refuse that observation and/or participation.
  • The PATIENT has the right for all medical records to be treated as confidential and given the opportunity to approve or refuse their release unless it would cause a negative outcome in the continuation of medical care.
  • The PATIENT has the right to information concerning the facility to which he/she may have to be transferred. The facility, that the patient is to be transferred to, must give approval prior to the patient transfer.
  • The PATIENT has the right to know if any research will be done during his/her treatment and has the right to refuse it.
  • The PATIENT has the right to expect care and service delivered in a safe setting from Muskegon Surgery Center.  The patient has a right to be free from all forms of abuse or harassment.
  • The PATIENT has the right to be informed of the mechanism by which he/she will have continuing health care following discharge from Muskegon Surgery Center.
  • The PATIENT has the right to examine and receive an explanation of their bill, regardless of the source of payment.  The PATIENT has the right to know, in advance, the estimated fees for services.
  • The PATIENT has the right to know what Muskegon Surgery Center Rules and Regulations apply to his/her conduct as a patient.
  • The PATIENT has the right to make suggestions, comment, or voice grievances about their care or treatment at Muskegon Surgery Center.  Please contact Julie Greene, CEO, 1-231-332-3001, 1400 Mercy Drive, Muskegon, MI, 49444

Other contacts:

PATIENTS and/or PATIENT REPRESENTATIVES should contact the Office of the Medicare Beneficiary Ombudsman. www.cms.hhs.gov/center/ombudsman.asp or the State of Michigan Representative if they have a concern or complaint.

Anyone may file a complaint against a licensed or certified health care facility by:

  • Submitting the BCHS Online Complaint Form on the Internet at www.michigan.gov/LARA by clicking “Community & Health Systems, then Health Facilities” (button in left-hand column), “File a Complaint” (button in the center of page),
  • Completing and mailing a Health Facility Complaint Form (BCHS-361)
  • Submitting a letter with at least the required complaint information shown above,
  • Calling the toll-free Complaint Hotline at 1-800-882-6006 to file an oral complaint or with questions.

Mail written complaints to:

Michigan Department of Licensing and Regulatory Affairs (LARA)
Bureau of Community and Health Systems – Health Facility Complaints
P.O. Box 30664
Lansing, MI 48909            Fax: 517-241-0093